Refund Policy

Scope

This policy applies to consulting engagements sold by Logicstackbase: content interaction audits, engagement instrumentation packs, content affinity mapping, and interaction insight retainers. We do not sell physical products, software licenses, or self-serve subscriptions on this website.

Eligibility and timeframe

Refund requests must be sent in writing to hello@logicstackbase.digital within 14 days of the invoice payment date, unless a different window is stated in your statement of work. Requests should include the invoice number and reason.

Full refunds

A full refund is available if we have not started discovery work and you cancel before the kickoff date confirmed in writing. “Started” means we have held a kickoff call, received credentials, or begun inventory or event design for your project.

Partial refunds

If work has begun, we may issue a partial refund equal to fees paid minus the value of completed milestones (for example, completed inventory, delivered draft taxonomy, or hours already briefed). Partial refund amounts are calculated from the milestone schedule in your proposal.

Non-refundable items

The following are non-refundable once delivered or consumed: completed final reports, completed instrumentation packs accepted in writing, third-party tool costs purchased at your request, and retained hours already used in a monthly retainer period.

Deposits

Projects typically require a deposit of 30–50% to reserve the start date. Deposits are applied to the final invoice. Unused deposits are refundable under the full or partial rules above.

Cancellations and rescheduling

You may reschedule a kickoff once without fee if you give at least five business days’ notice. Later reschedules or cancellations after kickoff follow the partial refund rules. We may reschedule for illness or force majeure and will offer a new date promptly.

No-shows

If your team misses a scheduled workshop without 24 hours’ notice, that session may be marked as delivered for scheduling purposes. A make-up session can be booked from remaining hours or billed separately.

Work already started and materials

Draft analyses, notes, and interim decks prepared before cancellation remain Logicstackbase working materials unless a partial refund agreement transfers specific files. We do not charge separately for purchased office materials; any pre-approved third-party data or tooling costs are non-refundable once incurred.

Retainers

Monthly retainers renew unless cancelled with 15 days’ notice before the next billing period. The current period is non-refundable once started. Unused hours in a period do not roll beyond 30 days unless agreed in writing.

Refund process and method

Approved refunds are processed within 14 business days to the original payment method when possible, or by bank transfer to an account you nominate. Processing times at your bank may add several days.

Exceptions

If we materially fail to deliver a contracted milestone after a reasonable cure period, you may request a refund for that undelivered milestone. Disputes are handled under the governing law stated in our Terms.

Contact for refund requests

Email hello@logicstackbase.digital with subject “Refund request”. Phone: 662 7492217. Address: 145/135 Moo 3 Soi Sukhumvit 105, Sukhumvit Road, Bangna, Bangkok, 10260, Thailand.